Refund Policy
Last updated: 5 October 2026
This page is a readable summary of the refund and cancellation rules in our Terms & Conditions. If anything here differs from the full Terms, the Terms & Conditions apply.
The 12-hour cancellation window
Bookings for classes, padel court time and recovery appointments must be cancelled at least 12 hours before the scheduled start time. A cancellation made within 12 hours is a late cancellation, and not attending without cancelling is a no-show.
- Unlimited memberships: a late cancellation or no-show may incur a fee of IDR 150,000 per booking. Any applicable fee will be shown or communicated before the booking is confirmed.
- Class packs and limited-use memberships: a late cancellation or no-show may result in the booked class being deducted from your balance. For prepaid padel or recovery bookings, the booking may be treated as used. No additional fee will be charged unless its amount was disclosed before booking.
LUME may restrict future bookings after repeated late cancellations or no-shows.
Drop-ins and passes
Drop-in purchases and passes are non-refundable once purchased, except where LUME cancels the service and cannot provide a reasonable alternative, or where a refund is required by applicable law.
Passes must be used within the validity period shown at purchase. Unused sessions cannot be exchanged for cash, transferred or extended unless LUME expressly approves an exception or applicable law requires otherwise.
Memberships and packages
Unless otherwise stated in our full Terms & Conditions, memberships and packages are non-refundable once activated. This does not affect any refund rights that cannot legally be excluded.
Not using a membership, being temporarily away from Bali, changing personal circumstances or missing bookings does not by itself entitle you to a refund.
Where recurring billing applies, you may cancel future renewals through the designated platform or by contacting LUME before the next billing date. Cancellation stops future charges; it does not automatically refund an already-paid membership period, except where required by applicable law.
Only memberships identified as eligible at purchase may be frozen. An approved freeze must be at least 10 consecutive days and no longer than one month, and must be requested in advance.
Open-air padel and rain
Padel is played on an open-air court. Rain does not entitle players to a cash refund. Play may continue while court conditions are safe.
If LUME suspends or cancels play because of rain, lightning or unsafe court conditions, no cash refund will be provided. LUME may offer a rescheduled booking or court credit at its discretion.
If weather interrupts play after a booking has started, the unused portion is not refundable and the booking time is not automatically extended. LUME may offer a rescheduled time or credit at its discretion.
Court hours included in a padel package must be used within the stated validity period. Unused hours are non-refundable unless LUME expressly agrees otherwise or applicable law requires otherwise.
If LUME cancels
If LUME cancels a class or recovery appointment and cannot provide a reasonable alternative, the affected booking will be refunded or restored, as applicable. Padel bookings affected by rain or unsafe court conditions follow the rain policy above.
Your legal rights
Nothing in this policy or in our Terms excludes or limits a refund right or consumer right that cannot legally be excluded or limited under applicable law.
Questions
PT LUME WELLNESS BALI, Pecatu RT.00, Kuta Selatan, Kabupaten Badung, Bali 80361, Indonesia
Hello@lumewellnessbali.com